VXI Global Solutions: US Remote Technical Support Advisor

About the role

Headquarters: Los Angeles, CA URL: https://vxi.com/ Location: Remote Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You’ll Be Doing: Customer Service Excellence: Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in w

Requirements

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.
• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.
• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.
• Use multiple systems to research and deliver efficient, real-time solutions.
• Connect with a diverse range of customers by adjusting your communication style to meet their needs.
• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.
• Collaborate with fellow advisors to share expertise, solve problems, and achieve team goals.
• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).