Town Web: Senior Support Engineer

About the role

Headquarters: United States URL: https://townweb.com Senior Support Engineer Town Web · HeyGov · ClerkMinutes. Remote, Central US hours. $85,000 to $105,000 a year. Open to candidates in the United States, Canada, the United Kingdom, and Ireland. About us We make municipal software built for clerks: websites residents can use, forms and payments that replace stacks of paper, and meeting minutes drafted after every meeting. More than 1,300 local governments rely on us, from counties and cities to villages and towns. We have local government clients in almost every state in the U.S. Our clients

Requirements

• Technically deep. You read the error, open the browser console and the network tab, check a DNS record, find your way around WordPress, and follow the trail into the code with Claude's help
• At home with developers. You know what a good bug report contains and you have filed plenty
• High autonomy. You decide, act, and report. You do not wait to be told
• A clear, warm, precise writer, with clients and across teams
• A natural teacher, patient with less technical users
• Able to see the whole account, not just the ticket in front of you
• Someone who worked the Genius Bar at an Apple Store and misses solving problems for a person, not a queue
• Someone who learned support at a company known for it, such as Basecamp, Automattic, or Help Scout