Tines: Lead Customer Success Manager - West

About the role

Headquarters: United States (Remote) Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results. Tines serves a diverse range of customers, from startups to public companies, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to achieve their h

Requirements

• Post-Sales Strategic Track Record: 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
• Commercial Acumen & Growth Mindset: Proven history of partnering with Sales to identify, nurture, and help close upsells, expansions, and renewals in complex, multi-stakeholder environments.
• Technical & FDE Alignment: Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams to translate technical achievements into commercial value.
• High Autonomy & Leadership: Self-motivated bar-raiser with a bias for action who excels in ambiguous, fast-paced environments and takes full accountability for account outcomes.
• Executive Presence: Outstanding communication and presentation skills, with a track record of challenging and advising C-level executives on technology strategy and operational efficiency.
• High Tech Industry Expertise: Domain knowledge in High Tech (e.g., cloud native, hardware/software OEMs, or AI/ML platforms) and an understanding of how engineering-led enterprises operate and scale.
• Month 3: Fully onboarded, account health assessments completed, and tight alignment established with assigned Sales AEs and FDE teams on key accounts.
• Month 6: Value-realization frameworks and executive cadence active across all accounts, with clear expansion pipelines co-developed alongside Sales.