Technical Customer Success Manager - EMEA

About the role

About PostHog PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it. We launched out of Y Combinator's W20 cohort . We've since shipped more than a dozen products, including: A suite of analytics and observability tools, including product analytics , replay vision , AI observability , and error tracking PostHog MCP for users and their agents to query and act on their product and business data Data warehouse so users can query product and customer data together using custom SQL insights. W

Requirements

• Technically capable. You don't need to be an engineer, but you should be comfortable working with code. You troubleshoot issues customers run into (and sometimes even raise PRs yourself to fix bugs) a
• You get how product teams work . You know the roles, how they collaborate, and how they ship features - so you can help them use PostHog to solve real problems. For example, why running experiments ma
• Strong customer focus. You need to help our users and remove any blockers to them using PostHog effectively – not route them elsewhere and move on.
• Able to work at scale. You'll have around 40 customers. You can't treat them all the same, and you won't try to.
• Experience working with similar technologies , i.e. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
• You’ve been in a Pre-sales or Technical Account Manager role before , bringing both technical expertise and commercial acumen.