Sparix Global.: MSD 365 Customer Relationship Management (CRM) Lead

About the role

Headquarters: Anguilla URL: http://sparixglobal.com Job Title - MSD 365 Customer Relationship Management (CRM) Lead Experience Required - 10+ Y ears Timezone - EST (Approx 6:30 PM IST to start, 8 hours a day) Work Mode: Remote Description of Duties Study and understand the PTC's current, plus desired, Microsoft CE application , configurations, and technologies. Coordinate changes and designs to the CBOS and UBOS, plus the PTC's other technologies, ensuring they meet PTC's needs and follow standards and policies. Architect and build a roadmap for delivery. Assign work and manage and mentor a te

Requirements

• Strong proven technical experience in developing and deploying multiple cutting-edge technology solutions using D365 CE and Power Platform and leveraging AI and Machine Learning to build business appl
• Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateways for real-time payment processing, including digi
• Additional beneficial skills include: Enterprise Business Solutions, specifically SAP projects.
• ITIL / ITSM practices and methodologies.
• Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Microsoft MVP for the award category of Business Applications and the technology area of Customer Experience, and/or Power Apps, and/or Copilot Studio.
• 5+ years as a Microsoft-certified solution architect for business applications.
• Azure AI Fundamentals certification or similar AI or Machine Learning certifications.