Shout About Us: Technical Account Manager, API Partnerships

About the role

Headquarters: San Diego, CA, USA URL: http://www.shoutaboutus.com Technical Account Manager, API Partnerships Shout About Us · Remote (worldwide) · Full-time · 60K - 80K USD About the role We're hiring a Technical Account Manager to own and grow our most strategic accounts. You’ll own the technical relationship with our API partners, from their first technical evaluation through implementation and ongoing support. Reporting directly to the CRO, you’ll be the first dedicated post-sales professional at Shout About Us, responsible for making sure our biggest customers deploy, expand, and stay. Ou

Requirements

• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch.
• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering.
• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation.
• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks.
• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements.
• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion.
• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company
• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits.