Senior Strategic Implementation Specialist – Americas (PST)

About the role

Senior Strategic Implementation Specialist, Americas (PST) Hi! I’m Morgan, the Manager of Strategic Implementations here at Ashby. Our customers are at the center of everything we do, and that’s especially true during implementation. We take pride in being responsive, collaborative partners who focus not just on delivery, but on doing things thoughtfully. This role plays a critical part in ensuring our new customers start off with a strong foundation and a clear path forward. I’m thrilled to be hiring our next Implementation Specialist, specifically in the PST time zone. As part of our growing

Requirements

• Implementation & Project Management: You have extensive experience managing and executing several complex implementation and onboarding projects concurrently in a high-growth B2B SaaS org (defining th
• Technical Proficiency: You have a strong understanding of complex, configurable B2B SaaS products and their technical intricacies. By “complex”, we mean platforms with multi-step workflows, supporting
• Customer Centricity: You deeply understand customer needs and tailor implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engageme
• Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach.
• Best Practices & Recommendations: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value.
• Critical Thinking & Solutions Orientation: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done,’ but instead think cri
• Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress.
• You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes.