Ping Identity: Customer Success Manager

About the role

Headquarters: UK - Remote About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our t

Requirements

• Experience in Identity & Access Management (IAM), security, or adjacent enterprise SaaS.
• Hands‑on experience with Customer Success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM (e.g., Salesforce).
• Experience running QBRs/EBRs and building structured success plans.
• Exposure to working with distributed / global teams.
• Renewal Rate for assigned accounts.
• Net Revenue Retention (NRR) / expansion pipeline influenced or sourced.
• Portfolio health : average health score, coverage and freshness of success plans,
• Strategic Touchpoint Delivery - EBR’s, Value Unlocks, Road Maps, Success Plan Reviews..