Mixmax: Billing Support Analyst - Philippines

About the role

Headquarters: Philippines - remote At Mixmax, we're building the future of how revenue teams work: smarter, faster, and more human. Our platform helps teams stay on top of every conversation by automating busywork, delivering real-time insights, and integrating with the tools they already use. We're hiring a Billing Support Analyst in the Philippines to join our small but mighty team as one of the go-to contributors and resources for how our customers are billed. You'll resolve billing questions from start to finish, dig into the technical issues that sit underneath them, and keep our Stripe r

Requirements

• 3+ years of combined experience in technical customer support and billing support (invoicing, payments, refunds, collections). You need hands-on experience in both.
• Experience at a technology or SaaS company
• Hands-on experience with Stripe and/or accounting and billing software (e.g., QuickBooks, Xero, Chargebee, Zuora, NetSuite)
• You are very strong with numbers. Proration, percentages, discounts and reconciliations come easily to you, and you check your math without being asked.
• You are meticulous. You catch the wrong date, the duplicate line and the typo in an email domain.
• Working knowledge of AI tools (e.g., ChatGPT, Claude, Gemini, or AI features in support tools). You can explain how you use them, how you check their output, and what you won't put into them.
• Fluent written and spoken English. You can explain a complicated invoice to a frustrated customer clearly and kindly.
• Based in the Philippines, with a reliable home setup and a schedule that overlaps North American business hours (we'll agree on it together).