HYROS: Customer Success Manager – High-Touch Onboarding

About the role

Headquarters: Delaware URL: https://hyros.com/ About the Job At HYROS , we help businesses understand exactly where their customers and revenue come from through advanced ad tracking and attribution. We're looking for an experienced Customer Success Manager with 5+ years of experience to own high-touch onboarding and customer success for key customers. This is not a purely relationship-focused CSM role. Onboarding at HYROS has a strong technical component. You'll need to understand how a customer's marketing and sales ecosystem works, help them connect the right platforms, troubleshoot setup i

Requirements

• 5+ years of Customer Success experience , ideally in SaaS.
• Experience managing high-touch or strategic customers.
• Strong understanding of customer onboarding, adoption, and retention.
• Comfort working in technical customer environments. You don't need to be a developer, but technical implementations shouldn't intimidate you.
• Hands-on familiarity with platforms such as Meta Ads, Google Ads, Shopify , or similar marketing and e-commerce platforms.
• Comfortable understanding how websites, funnels, tracking scripts, integrations, pixels/events, and customer data connect at a practical level.
• Able to troubleshoot logically, identify where a setup may be breaking, and clearly explain the solution to a customer.
• Excellent communication skills and the ability to make complex or technical topics simple.