Expel: Principal Solutions Architect

About the role

Headquarters: Remote You know a great technical sale is about more than delivering a polished demo. The real work is understanding what a customer is trying to accomplish, figuring out whether Expel can actually solve it, and making sure what we promise during the sales process is exactly what our teams are prepared to deliver. As a Principal Solutions Architect at Expel, you'll own the technical side of some of our most complex Enterprise opportunities. You'll lead technical discovery, demonstrate Expel's service, design and drive Proofs of Value (POVs), work through technical objections, and

Requirements

• Prepare Delivery teams with the technical context, expectations, risks, environment details, and opportunities necessary for a smooth transition from pre-sales into service delivery.
• Own technical escalations that arise during POVs or the first 30 days of service, pulling together the right people and staying accountable until the issue reaches resolution.
• Coordinate across Sales, Product, Engineering, SOC, Detection & Response, Customer Success, and Delivery, influencing and holding stakeholders accountable even when they don't report to you.
• Maintain strong working knowledge across SIEM, endpoint/EDR, network, cloud, security operations, incident response, attacker behavior, and detection and response.
• Identify opportunities to improve our POV methodology, technical content, processes, customer handoffs, and internal enablement, then work across teams to actually implement those improvements.
• Raise the technical and consultative bar for the broader Solutions Architecture team by sharing what you learn and helping others navigate difficult customer and technical situations.
• 8+ years of relevant experience across Solutions Architecture, Sales Engineering, technical security selling, security consulting, security operations, incident response, or similar customer-facing se
• A track record of operating at a senior or principal level, regardless of your current title. You can independently own complex Enterprise opportunities, influence stakeholders without formal authorit