EPAM Systems: Senior Dynamics CRM Developer (VoC)

About the role

Headquarters: Belarus, Georgia, Uzbekistan, Kazakhstan, Kyrgyzstan, Armenia URL: http://epam.com We are seeking a Senior Dynamics CRM Developer (VoC) to join our team and lead the implementation and enhancement of the Voice of Customer (VoC) module within Microsoft Dynamics 365. This role focuses on capturing, analyzing and acting on customer feedback to improve utility service deliveries across water and electricity distribution, while serving as the key liaison between client business teams and IT departments. With us, you can: Work on a flexible schedule remotely or from any of our comforta

Requirements

• 3+ years of experience as a Dynamics CRM Developer
• Expertise in the Voice of Customer (VoC) module within Microsoft Dynamics 365
• Proficiency in Microsoft Power Platform
• Skills in customer communications and stakeholder engagement
• Capability to act as a liaison between business and IT teams in a utility services environment
• English proficiency at B2 level or higher
• Familiarity with ITIL Operational Support and Analysis
• Knowledge of Scrum