Director, Supplier Relations APAC

About the role

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel tru

Requirements

• Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
• Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
• Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
• Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
• Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.
• Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
• Bachelor's degree in Telecommunications, Business, or a related field.
• Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).