Director, LATAM Carrier Relations

About the role

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel tru

Requirements

• Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
• Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
• Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
• Strong negotiation, influence, and communication skills in complex multi-country environments.
• Data-driven, analytical approach to decision-making and route optimization.
• Fluency in Spanish, English and Portuguese.
• Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
• Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).