Customer Success Solution Architect

About the role

About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent.

Requirements

• Mandatory: Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Comfortable working across departments and engaging both technical and non-technical stakeholders.
• Clear communicator, capable of delivering guidance and support with empathy and precision.
• A passion for delivering success - you’re a client-focused team player who thrives on solving challenges.
• A self-starter attitude - you’re resourceful, proactive, and always looking for ways to improve processes.