Customer Success Manager Mexico

About the role

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times. JumpCloud is Intelligent, Secure IT. Abo

Requirements

• Communication: Outstanding verbal, written, and presentation skills, with an ability to translate complex technical concepts into business outcomes.
• Proactive Problem Solving: A self-starter with strong organization, project management, and cross-functional leadership skills in a high-growth, remote-first environment.
• Education: Bachelor’s degree or equivalent practical experience.
• Location: Remote – Mexico.
• Must be authorized to work in Mexico without restriction.
• Proficient in English and Spanish
• Should be willing to travel for customer meetings and workshops - 10%