Customer Evidence Manager

About the role

Role Description Dropbox is hiring a Customer Evidence Manager to own and drive the customer-proof infrastructure that powers our managed sales motion. This is a senior individual-contributor role for a commercially minded, creatively grounded customer marketer who understands that the value of a customer story is not that it gets published — it is that it protects customer trust, gives buyers credible, accurate proof and moves a deal forward. You are the editorial authority on what good looks like, not the person writing every script: execution (writing, video, design) is delivered through ag

Requirements

• 8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three.
• Demonstrated experience building and operating a customer evidence, case-study, or advocacy program that sellers actively used in live sales cycles (not solely a published content library).
• Strong command of complex B2B sales cycles and the specific evidence needed at each stage, from discovery and evaluation through procurement and legal review.
• Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement.
• A creative/editorial background with strong instincts for what makes a compelling customer story and credible social proof — able to set the bar, write briefs, direct and manage agency partners, and e
• Proficiency with Highspot, Seismic, DocSend, or a comparable sales content platform.
• Experience with Salesforce campaign attribution, pipeline reporting, or closely related revenue analytics — able to connect content performance to business outcomes.
• Experience supporting enterprise or managed sales motions in a SaaS environment.