Collibra: CPS Engagement Manager

About the role

Headquarters: Remote, USA Joining Collibra’s CPS Engagement team At Collibra Public Sector (CPS), our Professional Services team relies on Federal Engagement Managers to oversee the delivery of customer expectations for the services we sell, working directly with customer key projects leaders and executive stakeholders throughout the entire customer journey. They work closely with customers at various stages of their data maturity journey, from adoption to expansion to renewal. The Federal Engagement Manager acts as a customer champion in managing the installation, configuration and implementa

Requirements

• Provide federal agencies with tailored data governance strategies that incorporate best practices, enable knowledge transfer, and drive measurable business and mission outcomes.
• Understand and effectively articulate, delivering required documented status updates, to customer and CPS stakeholders the project status throughout the services engagement.
• Communicate implementation escalations, risk, issue management, and change management, on a weekly basis both within Colibra and to the Service Manager for the project.
• Identify and drive value and measurable outcomes as part of an implementation project.
• Serve as a trusted advisor and liaison between relevant internal stakeholders including Sales, Support, and the customer, driving activities required for service delivery.
• Partner cross-functionally with Sales, Customer Engineering, Product, Support, and Executive teams to ensure alignment with customer priorities.
• Understand the basics surrounding Collibra Platform, operating model, workflow, and integration capabilities.
• Assist with the successful onboarding of new team members.