Collibra: CPS Account Program Manager

About the role

Headquarters: Remote, USA Joining Collibra’s CPS Account Program Manager team The Account Program Manager (APM) serves as the strategic partner and relationship manager for Collibra Public Sector’s Federal customers. This role is integral to ensuring customer satisfaction, driving adoption, and delivering value from Collibra’s solutions while collaborating closely with our Services and other GTM teams to create a seamless and resilient customer journey. This role directly influences retention, advocacy, and long-term account success. In this role, you will bridge the gap between customer missi

Requirements

• Be a customer advocate to ensure that escalations are resolved in a timely fashion.
• 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar)
• Experience supporting U.S. federal government customers (civilian, DoD, or IC)
• Strong understanding of enterprise software, SaaS, or cloud-based solutions
• Ability to explain complex technical concepts to both technical and non-technical audiences
• Experience working in regulated or high-security environments
• Excellent communication, organization, and stakeholder management skills
• Experience deploying enterprise solutions