Coaching.com: Membership Coordinator

About the role

Headquarters: United States URL: https://coaching.com Membership Coordinator GENERAL INFORMATION Department Membership Reporting to Membership Manager & Director Start Date Immediate Salary US$28,000.00/annually IS THIS YOU? Do your friends and family consistently come to you for advice on organization? When going on a road trip, are you the one with the directions, playlist, and backup plan ready in the passenger seat? Do your friends make fun of you for your checklists, color-coded calendars, or goal-tracking obsession? Is Mel Robins at the top of your podcast playlist? Do micro-managers giv

Requirements

• Identify repetitive manual work and recommend or implement approved automations to improve accuracy, timeliness, and efficiency.
• Membership Delivery:
• Collaborate with the Membership Team on delivery, design & development processes.
• Acknowledge all member, facilitator, speaker, and internal emails within 24–48 business hours, even when a full resolution requires more time.
• Escalate sensitive member issues, complaints, refund/payment concerns, access problems, or unresolved requests to the Membership Manager promptly.
• Coordinate the operational delivery of membership sessions, coaching circles, learning experiences, workshops, and summits.
• Complete quality assurance before any member-facing launch or send, including testing registration links, access permissions, invite links, reminders, automations, quiz links, recordings, and resource
• Coordinate and compile new member and cancellation data, ensuring timely and relevant information is shared across teams.