Associate Renewals Manager

About the role

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, in

Requirements

• Understand and align customer’s business needs and goals to generate renewal quotes
• Provide renewals adminstration support to Renewals Managers, and Account Executives
• Ensure that renewals are closed on a timely basis
• Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
• Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
• Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
• Demonstrated progressive experience with B2B software sales
• Experience with subscription GTM approaches for customer success management and renewals