Agentic Workforce Adoption Manager

About the role

Who We Are: SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI and suite of Genius Agents, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. SOCi is recognized by Fast Company as one of the World’s Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate

Requirements

• 4–6+ years of experience in Customer Success, Professional Services, Consulting, or relevant SaaS customer-facing roles.
• Proven experience working directly with B2B SaaS customers in post-sale environments.
• Demonstrated track record of driving software product adoption and successfully influencing user behavior change.
• Exceptional communication, presentation, and customer enablement skills.
• Ability to thrive and collaborate effectively across cross-functional teams in a fast-paced environment.
• Bachelor’s degree or equivalent practical experience.
• Hands-on experience working with AI-driven solutions or advanced technology in SaaS environments.
• Experience serving enterprise or multi-location/franchise customer models.